Information

All designs of Michelle Reine falls under her company Michelle Reine – Handbag Design Studio and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our website. Please read the Terms and Conditions carefully before placing any orders on Michelle Reine – Handbag Design Studio’s webshop. We could change the terms and conditions any time. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law. The data you leave behind at michellereine.com are not stored in a (web) database. Your name, e-mail address and/or phone number is only used for contact purposes. After personal contact and after any command award, your data will be included in our accounts. This is our duty. This information is not connected to the Internet and therefore safety is guaranteed.

Term & conditions

 

Article 1 - Identity

1.1 Michelle Reine - Handbag Design Studio is registered with the Chamber of Commerce in

The Hague with number: 72712643. VAT identification number: NL209986232B01 email:

info@michellereine.com Phone: + 31 (0) 6140 40 785. Michelle Reine - Handbag Design

Studio (appointment only) 1e Braamstraat 5, 2563HT Den Haag, Netherlands.

 

Article 2 - Terms and conditions

2.1 All designs of Michelle Reine falls under her company Michelle Reine - Handbag Design

Studio and related services are made available to you pursuant to the following terms and

conditions and any other rules posted on our website. Please read the Terms and Conditions

carefully before placing any orders on Michelle Reine - Handbag Design Studio’s webshop.

 

The Terms and conditions for Michelle Reine - Handbag Design Studio apply to all offers,

products, orders, agreements and deliveries of Michelle Reine - Handbag Design Studio.

When you order an item, you agree to these terms and conditions. If you have any questions

about these terms, please contact Michelle Reine - Handbag Design Studio via

info@michellereine.com

 

Article 3 - The agreement

3.1 The agreement is binding at the moment you place an order. Michelle Reine - Handbag

Design Studio processes the order after the payment has been received. Till the moment of

shipping, Michelle Reine - Handbag Design Studio is the only owner of the products. As

soon as your order is processed, you will receive a confirmation e-mail with the invoice and

the details of your order.

 

3.2 When you have found the item you want to order at Michelle Reine - Handbag Design

Studio, click on the button ‘ add to Cart ‘. Your chosen product is in the shopping cart, which

in the upper right corner. You will get a clear overview of all items you have chosen. You can

choose to continue shopping or to pay. If you decide to check-out you will see an overview of

your shopping cart. This is the place where you can check all products in your shopping cart.

 

Article 4 - Payment

4.1 At Michelle Reine - Handbag Design Studio you can choose for secure payment

methods: Ideal, Paypal, CreditCard.

 

4.2 The currency used on this website is Euro (€) for all countries. All prices include 21%

VAT.

 

4.3 All product prices on michellereine.com are include VAT and shipping costs.

 

4.4 As Michelle Reine - Handbag Design Studio accidentally has a wrong price listed on the

website – and it is clearly a mistake – we have the right to correct that. Also if you have

already ordered that product.

 

Article 5 - Delivery

5.1 Michelle Reine - Handbag Design Studio sends the order as soon as possible after

payment of the agreement.

 

5.2 We do our very best to keep delivery times as short as possible. We aim to process your

order within 3-6 working days for delivery in the Netherlands. International orders will take

longer.

 

5.3 Till the moment of delivery Michelle Reine - Handbag Design Studio carries the

responsibility for the order. After delivery the responsibility transferred to the consumer.

 

5.4 The Product(s) will be delivered based on the information as mentioned in the

confirmation mail or order confirmation. You warrant that this information, for example your

name and address are correct. If you do not take up the Product(s) (on time), irrespective of

the reason, the costs made by Michelle Reine - Handbag Design Studio therefor, including

any costs of transportation, storage and safekeeping may be transferred to the consumer.

5.5 -Delay

Estimated delivery times are to be used as a guide only and commence from the date of

dispatch, Michelle Reine - Handbag Design Studio is not responsible for any delays caused

by destination customs clearance processes or problems with the postorder companies.

When this happens, the only thing we can do for you is to ask for information about your

order at the post office and keep you informed about the package.

 

When you place an order at the website we will send you an email with the tracking number

on the day your package will be dispatched. You can check the status of your shipment

using the tracking number.

 

Article 6 - Returns & warranties

6.1 The consumer can return the purchase within 14 days from the date of delivery. Please

return the product in the same condition that you received it. It must also be in the original

packaging and with the original tag. You may return your item to our studio address:

 

Michelle Reine - Handbag Design Studio

1e Braamstraat 5

2563 HT Den Haag

The Netherlands

 

6.2 The return form must always be enclosed in the box.

 

6.3 The consumer will get the refund within 14 days when Michelle Reine - Handbag Design

Studio has received the return product. We will confirm by email that your return product has

arrived at the studio.

 

6.4 The repayment is performed via the same payment method you used for your purchase.

 

6.5 The consumer will not need to pay postage for returning his/her item. Lost packages will

not be refunded.

6.6 Colours

We have made every effort to display as accurately as possible the colours of our products

that appear on the Michelle Reine - Handbag Design Studio webshop and website.

 

However, as computer monitors vary, we cannot guarantee that your monitor’s display of

any colour will be completely accurate.

 

The consumer acknowledges that leather is a product that softens with use. Also coloring

may fade over time and scratchers are part of or can appear on the product. We also advise

to avoid wearing light colored clothing, as a leather bag can always shred color and this can

affect, for example, your light colored clothes.

 

Images and specifications are indicative. All products are handmade and could be a bit

different. If a product does not have your expectations, The consumer can return it. The

consumer will get the refund when Michelle Reine - Handbag Design Studio has received

the return product.

 

6.7 Faulty or incorrectly delivered products

We take care of faulty orders but we recommend that when you received your order, you

carefully check the item(s). Any incorrectly delivered item, or item with a fault, must be

notified to us either via email to info@michellereine.com within 7 days of receipt.

You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at

the latest within 7 days of receipt of the item.

 

We will provide a full refund including delivery costs for a faulty item and where requested by

you.

 

Prior to shipping, ordered item(s) are carefully crafted and inspected. When your product is

damaged during shipping, please let us know within 7 days from receiving the item via

info@michellereine.com. The consumer will get his/her money back after the item is returned

and received in our studio. Michelle Reine - Handbag Design Studio products are unique

and One of a kind pieces, so to make a new one is not possible.

 

Article 7 - Copyright

7.1 All photos and images that are used by Michelle Reine - Handbag Design Studio, are

copyrighted. Without the written consent of Michelle Reine - Handbag Design Studio photos

and images may not be reproduced in public.

 

Article 8 - Dispute

8.1 All legal relationships shall be governed solely by Dutch law.

 

Article 9 - Privacy

Personal information that you provide to us (for example, order process) are subject to our

privacy policy. For more information, please see our Privacy Policy.

Article 10 - Changes of Terms and conditions

10.1 We could change the terms and conditions any time. Please read the terms and

conditions and check back often. If you do not agree to any change to the terms and

conditions, then you must stop using the website. Any changes made after you have placed

an order will not affect that order however, unless we are required to make the change by

law.

 

Article 11 - Your consent

11.1 By visiting www.michellereine.com, you are accepting and consenting to the practices

described in this Terms and Conditions.

 

Article 12 - Version

This terms of conditions is made on 27-10-2020

Cookies

What is a cookie?

A cookie is a small text file which is stored on your pc, phone, or other device. Your web

browser use these cookies to get information about your navigation on the website. The

cookies are required to make the navigation easier and more enjoyable. They don’t damage

your computer.

 

Why do we use cookies on our website?

The cookies we use is part of our website. We can see how our website is used and how we

can develop our website and services. Cookies are also helpful to make the website safe.

We may collect information about your general Internet use by using the cookie. Where

used, these cookies are downloaded to your computer and stored on the computer’s hard

drive. This information will not identify you personally; it is statistical information that does

not identify any personal details.

 

Analytical Cookies:

These cookies are used to examine the quality and effectiveness of our Website. For

example, we can see how many users are accessing our Website and which pages are

visited. We use this in-formation to improve our Website and services. We use Google

Analytics to collect these cookies.

 

Functional Cookies:

These cookies are essential for the operation and functionality of our Website. Without these

cookies, you cannot log in on your account and particular setting cannot be saved.

Michelle Reine - Handbag Design Studio is registered with the Chamber of Commerce in The

Hague with number: 72712643. VAT identification number: NL209986232B01 email:

info@michellereine.com Phone: + 31 (0) 6140 40 785. Michelle Reine - Handbag Design Studio

(appointment only) 1e Braamstraat 5, 2563 HT Den Haag, Netherlands.

 

Personal Data

Michelle Reine - Handbag Design Studio respects the privacy of all users of its site and ensures

that submitted personal details are dealt with in a confidential manner. We use your details to

process orders as quickly and easily as possible. For all other purposes we will solely use your

details with your explicit consent. Michelle Reine - Handbag Design Studio will not sell your

personal details to third parties (and only make them available to third parties involved in

processing your order.)

 

We may collect the following Personal Data from you when you use our Website and/or Services:

 

1.If you place an order, we need your name, e-mail, delivery address and payment details to

process your order and inform you on progress status. We only use this information for purposes.

Name and (delivery) address: We use this information to correctly ship and address your

order(s). Email: We use this information to contact you with any updates about your order.

Payment details: We need your payment details to correctly process the payment of your order.

 

2.We process your data as long as it takes to purchase the products or services, including any

returns or complaints.

 

Sensitive data

If you are under 16, we require that you inform a parent or guardian about Michelle Reine -

Handbag Design Studio’s Privacy Policy and Terms and Conditions as well as requiring their

consent to the Privacy Policy and Terms and Conditions before registering with Michelle Reine -

Handbag Design Studio or placing an order.

 

Storage of data

1.No account-consumer: We process your data as long as it takes to purchase the products or

services, including any returns or complaints. (Max.1 year)

 

Data provision to third parties

1.We use your information to process orders as quickly and easily as possible.

 

The post office needs your address to make sure you receive your package as soon as possible

without any problems.

 

2.Michelle Reine - Handbag Design Studio guarantees the safety of your data. All transmitted

data is encrypted to ensure the complete security of sensitive information. We use the payment

system of Mollie.

 

3.Michelle Reine - Handbag Design Studio will not sell your personal information to other third

parties.

 

Rights of the consumer

1.We want you to be happy with the service we provide, but if you have a complaint about any

aspect of our service, you could submit a complaint to the authority personal data.

 

2.As specified in and under the conditions of the Relevant Legislation, you have the following

rights regarding your Personal Data:

 

Right to portability:

When Michelle Reine - Handbag Design Studio your personal data processed based on your

consent or based on a contract, you are entitled to get a copy of your data in a structured and

commonly used and machine readable format, transferred to you or to any other party. This

relates only to the personal information you have provided to us.

 

You may request access to the Personal Data we process about you:

 

You may request us to correct, update, shield or delete your Personal Data in our records. You

may request a copy of the Personal Data we have processed about you.

 

You may file a complaint against processing your Personal Data; You may file a complaint with

the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are under the

impression that we process your Personal Data unlawfully;

 

You may always withdraw your consent, as far as the processing of your Personal Data is based

on your consent. This does not affect the legitimacy of the processing of your Personal Data before the moment of withdrawal.

 

Do you have questions about the privacy policy? or do you want to access, correct, amend or

delete any personal information? please contact the studio via info@michellereine.com.

 

Safety

1.Your personal details are safe at Michelle Reine - Handbag Design Studio. We appreciate the

trust you have in Michelle Reine - Handbag Design Studio and we will take care of your personal

information.

 

Your consent

By visiting www.michellereine.com, you are accepting and consenting to the practices described

in this Privacy Policy.

 

Version

This terms of conditions is made on 27-10-2020

 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If we

make material changes to this policy, we will notify you here that it has been updated, so that you

are aware of what information we collect, how we use it, and under what circumstances, if any,

we use and/or disclose it.

Payment

Prices
The currency used on this website is Euro (€) for all countries. All prices include 21% VAT.

Payment methods
We accept payments via IDEAL, Credit Cards and PayPal.

IDEAL
With IDEAL (via Mollie) you can use a trusted, secure and easy method to pay online. IDEAL is only for customers who have a Dutch bank account. IDEAL directly links you to your online bank account software for your online purchase.

Credit Card
We accept online card payment (via Mollie) with American Express, MasterCard, Maestro and VISA.

PayPal
With PayPal you can easily pay with your credit card. It's secure and simple. On your PayPal account all data will be safely secured and your payment is free of charge.

All orders will be shipped as soon as possible after payment has been received. Michelle Reine - Handbag Design Studio will send you a notification on the day the item has been sent to you.

Order Process

When you have found the item you want to order at Michelle Reine - Handbag Design

Studio, click on the button ' add to Cart '. Your chosen product is in the shopping cart, which

in the upper right corner. You will get a clear overview of all items you have chosen. You can

choose to continue shopping or to pay. If you decide to check-out you will see an overview of

your shopping cart. This is the place where you can check all products in your shopping cart.

We do our very best to keep delivery times as short as possible. We aim to process your

order within 3-6 working days for delivery in the Netherlands. International orders will take

longer. All shipments are sent through MyParcel by PostNL. The shipping costs are free for costumers.


Delivery

The Product(s) will be delivered based on the information as mentioned in the confirmation

mail or order confirmation. You warrant that this information, for example your name and

address are correct. If you do not take up the Product(s) (on time), irrespective of the

reason, the costs made by Michelle Reine - Handbag Design Studio therefor, including any

costs of transportation, storage and safekeeping may be transferred to the consumer.

Delay

Estimated delivery times are to be used as a guide only and commence from the date of

dispatch, Michelle Reine - Handbag Design Studio is not responsible for any delays caused

by destination customs clearance processes or problems with the postorder companies.

When you place an order at the website we will send you an email with the tracking number

on the day your package will be dispatched. You can check the status of your shipment

using the tracking number.


Colours

We have made every effort to display as accurately as possible the colours of our products

that appear on the Michelle Reine - Handbag Design Studio webshop and website.

However, as computer monitors vary, we cannot guarantee that your monitor's display of any

colour will be completely accurate.

The consumer acknowledges that leather is a product that softens with use. Also coloring

may fade over time and scratchers are part of or can appear on the product. We also advise

to avoid wearing light colored clothing, as a leather bag can always shred color and this can

affect, for example, your light colored clothes.


Images and specifications are indicative. All products are handmade and could be a bit

different. If a product does not have your expectations, The consumer can return it. The

consumer will get the refund when Michelle Reine - Handbag Design Studio has received

the return product. (check Returns and warranties)

Returns and warranties

Not satisfied with your product? You can return your purchase within 14 days from the date

of delivery. Please return the product in the same condition that you received it. It must also

be in the original packaging and with the original tag. The return form must always be

enclosed in the box.

The consumer will not be permitted to exchange the product for another product. If the

consumer would like to purchase another product he/she will have to place a new order on

the Website.

Return proces:

- Do you want to return your item? You can request the Return Label via the link that you received

with the Track&Trace e-mail.


- Click the link to download the return label. You can print the return label using

any standard (laser) printer.


- Attach the return label to the parcel, making sure that the label is visible.

Make sure that the return-form is inside the box.


- Take the securely-packed parcel to a post location. You will not need to pay postage

for your parcel at the service point. (In The Netherlands we work together with PostNL. You can

bring your return package to a PostNL Location)


The purchaser is responsible for the condition in which the package arrives

at Michelle Reine - Handbag Design Studio. Lost packages will not be refunded.

We will confirm by email that your return product has arrived at the studio. You will get the refund

within 14 days when Michelle Reine - Handbag Design Studio has received the return product.

The repayment is performed via the same payment method you used for your purchase.


Cancellations

As soon as an order is placed and paid for, it cannot be cancelled. The reason for this is that

the orders will be processed immediately, to achieve the shortest possible delivery period. Of

course articles can be returned.


Faulty or incorrectly delivered products

We take care of faulty orders but we recommend that when you receive your order, you

carefully check the item(s) received. Any incorrectly delivered item, or item with a fault, must

be notified to us by email to info@michellereine.com within 7 days of receipt.

You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at

the latest within 7 days of receipt of the item.

We will provide a full refund including delivery costs for a faulty item.

Prior to shipping, ordered item(s) are carefully crafted and inspected. When your product is

damaged during shipping, please let us know within 7 days from receiving the item via

info@michellereine.com. The consumer will get his/her money back after the item is returned

and received in our studio. Michelle Reine - Handbag Design Studio products are unique

and One of a kind pieces, so to make a new one is not possible.